Customer Survey

Mark Bailey

Insurance Agency

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	Mark Bailey Insurance Agency (254) 772-0060

Customer Survey- tell us what you think!
Office
1. Our office location was convenient and easy to find
2. The office parking lot was clean and professional
3. I was able to find a spot to park without a problem
4. The agency was professional and clean
5. I felt a sense of privacy in your agency

Staff
1. A staff member greeted me as I entered the office
2. Every time I visit the office, a staff member is there
3. The staff was friendly and easy to work with
4. The staff was knowledgeable in the areas of my policy
5. The staff was knowledgeable in the areas of my bill

Agents
1.The agent(s) were helpful and willing to do the best job possible
2. The agent was willing to work with my schedule
3. The agent was available at the time I requested
4. The agent was knowledgeable in his/her field of expertise
5. I feel safe with your agents
6. I trust that your agents have given me the proper coverage
7. If It weren't for my agent, I would not have used Farmers
8. The agent offered to discuss life insurance with me.
9. I will recommend this agency to friends and family

Products and Premium
1. I feel safe with the Farmers
2. I feel that if I had a claim today, it would be paid
3. I feel the agent represents the product(s) well
4. The agent understands the products
5. Farmers Insurance Groups has an acceptable premium
6. If it weren't for Farmers I would not have used this agent
7. I feel Farmers has a products for all my insurance needs.
8. I feel the health insurance products are adequate for my family.
9. I feel the health insurance premiums are acceptable
10. I feel the brochures explained the products well

Marketing
1. I found out about this agency by referral
2. I found out about this agency by newspaper
3. I found out about this agency by mail
4. I found out about this agency by phone
5. I found out about this agency from the sign on the roof
6. I feel this agency needs to do more marketing activities

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